Staff Product Designer, Product Infrastructure
Leads end-to-end design for product infrastructure team, building foundational platform capabilities, design systems, and reusable patterns to enable scalable SaaS for mortgage servicing. Requires 3+ years product design experience, strong systems thinking, user research, and cross-functional collaboration.
About the job
Responsibilities
- Lead end-to-end design of foundational platform capabilities, reusable patterns, and our design system, enhancing usability and accelerating product development across the organization.
- Contribute to product strategy, bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why.
- Drive deep user understanding through quantitative and qualitative research—serving the needs of mortgage servicing operators, deployment strategists, and technical teams alike.
- Partner closely with cross-functional partners and other internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases, reduce redundancy, and promote consistency.
- Mentor designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft.
Required Background
- 3+ years of product design experience, preferably in a D2C fintech environment.
- A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems.
- Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond.
- Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces.
- Excellent communication and organizational skills, with a collaborative mindset and attention to detail.
Bonus Points For
- Familiarity with LLM/Generative AI tools.
- Experience designing workflows, internal tools, or B2B SaaS products.
- Familiarity with user research, usability testing, and data-driven design decisions.
Benefits
- Competitive salary with equity and 401k plan.
- Comprehensive medical, dental, & vision benefits.
- Commuter benefits.
- Learning & development opportunities.
- Quarterly budgets for team outings.
- Flexible paid time off, sick days, and 11 company holidays.
- 12 weeks paid baby bonding time.
Skills
Figma, Sketch, Adobe XD, Design Systems, User Research, Usability Testing, Prototyping, Interaction Design, Visual Design, Generative AI, Llm Tools, B2B Saas Design, Workflow Design, Internal Tools Design
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