Customer Success Engineer
Empowers customers to design electronics using Flux's AI platform through technical onboarding, troubleshooting electrical issues, creating educational resources, and turning feedback into product improvements. Requires EE degree and 3+ years in customer-facing technical roles.
About the job
What You’ll Do
- Provide technical onboarding and training for new customers, guiding them through Flux’s design environment and ensuring they achieve their first “aha” moment quickly.
- Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
- Develop educational resources—docs, videos, sample designs—to scale knowledge sharing across our community.
- Gather and synthesize customer feedback to inform product priorities and improve our platform.
- Collaborate with engineering and product teams to triage bugs and drive customer‑requested features.
- Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
- Analyze usage data to identify patterns of friction or churn and work with cross‑functional teams to address them.
Who You Are
- You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
- You’ve spent at least 3 years in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.
- You are passionate about helping people and can translate complex technical concepts into clear, actionable guidance.
- You’re comfortable troubleshooting circuit designs and explaining trade‑offs to both technical and non‑technical stakeholders.
- You thrive in ambiguous, fast-paced startup environments and enjoy wearing multiple hats.
- Excellent written and verbal communication skills with a knack for building rapport.
Bonus: Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.
Skills
Pcb Design, Electrical Engineering, Circuit Troubleshooting, Flux, Hardware Design Tools, Scripting, Programming, Usage Data Analysis
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