Customer Success Engineer

What You’ll Do

• Provide technical onboarding and training for new customers, guiding them through Flux’s design environment and ensuring they achieve their first “aha” moment quickly.
• Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
• Develop educational resources—docs, videos, sample designs—to scale knowledge sharing across our community.
• Gather and synthesize customer feedback to inform product priorities and improve our platform.
• Collaborate with engineering and product teams to triage bugs and drive customer‑requested features.
• Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
• Analyze usage data to identify patterns of friction or churn and work with cross‑functional teams to address them.

Who You Are

• You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
• You’ve spent at least 3 years in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.
• You are passionate about helping people and can translate complex technical concepts into clear, actionable guidance.
• You’re comfortable troubleshooting circuit designs and explaining trade‑offs to both technical and non‑technical stakeholders.
• You thrive in ambiguous, fast-paced startup environments and enjoy wearing multiple hats.
• Excellent written and verbal communication skills with a knack for building rapport.

Bonus: Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.