Customer Solutions Program Manager
Drive end-to-end delivery of complex hardware/software technical solutions for manufacturing customers. Requires 10+ years experience including engineering in manufacturing environments, strong program management, industrial/process engineering expertise, and stakeholder collaboration.
About the job
What you'll do
- Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations
- Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
- Collaborate with product and engineering teams to define requirements and execute on them
- Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
- Manage change and expectations internally and externally with customers
- Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks
About you
- B.S. in engineering
- 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
- Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
- Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
- High level of detail orientation and exceptional organizational skills
- Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
- Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
- Must be a US citizen or GC holder
Bonus
- MBA
- Technical expertise in software application development or embedded systems
Skills
Program Management, Project Management, Industrial Engineering, Process Engineering, Lean Manufacturing, Stakeholder Management, Risk Management, Software Application Development, Embedded Systems
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