Customer Solutions Program Manager

What you'll do

• Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations
• Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
• Collaborate with product and engineering teams to define requirements and execute on them
• Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
• Manage change and expectations internally and externally with customers
• Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks

About you

• B.S. in engineering
• 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
• Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
• Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
• High level of detail orientation and exceptional organizational skills
• Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
• Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
• Must be a US citizen or GC holder

Bonus

• MBA
• Technical expertise in software application development or embedded systems