Product Performance Analyst

Responsibilities

• Assess product performance across enrichment products by analyzing data quality, accuracy, match rates, and other key performance metrics.
• Investigate anomalies and patterns across large, complex datasets and drive improvements to the core product and data.
• Define, build, and maintain BI dashboards, monitoring, and automated alerts to identify issues before they impact customers.
• Identify opportunities to improve QA processes and operational workflows, partnering with internal teams to automate manual work.
• Create and improve quality standards, runbooks, documentation, processes, and workflows as products and transaction volume grow.
• Partner with Product, Engineering, AI/ML Data Science, and other teams to translate performance insights into product improvements.

Requirements

• 3–5 years of experience in an analytical role with meaningful exposure to data quality, product analytics, or performance monitoring.
• Strong SQL skills, including complex joins, aggregations, CTEs, and window functions.
• Working proficiency in Python for large-scale data manipulation, metric development, and automation scripts.
• Experience building and maintaining BI dashboards and automated monitoring or alerting with tools such as Hex, Looker, Tableau, Metabase, or similar platforms.
• Strong analytical instincts and experience identifying patterns in messy data.
• Process-oriented approach with experience improving workflows.
• Strong communication and collaboration skills with technical and non-technical stakeholders.
• Ability to use coding assistants and LLMs to work effectively.

Nice to Have

• Experience with Databricks, PySpark, dbt, or similar data tooling.
• Experience in an early-stage or growth-stage environment.
• Strong Excel or Google Sheets skills.
• Experience with fintech, payments, card networks, ACH, transaction data, or merchant data enrichment.

Compensation and Benefits

• Base salary range of $135,000–$155,000 USD.
• Equity and benefits.
• Comprehensive health benefits, including medical, mental, dental, and vision coverage options.
• 401(k), paid parental leave, and unlimited PTO.
• Work-from-home stipend, company-paid lunches, and Citi Bike membership.