Founding Account Manager

Responsibilities

Upsell & Cross-Sell

• Own expansion revenue across an assigned book of business, including upsell, cross-sell, and seat growth.
• Identify expansion signals such as usage patterns, new use cases, organizational changes, and strategic initiatives.
• Build and execute account plans for top targets, mapping stakeholders, timing opportunities, and multi-year value.
• Run the full commercial cycle for expansion deals, including discovery, proposals, negotiation, and closing.

Account Relationships

• Build and maintain relationships across accounts, from day-to-day users to economic buyers and executive sponsors.
• Conduct regular business reviews connecting Confido’s value to customer commercial outcomes.
• Develop trusted-advisor relationships with key contacts.

Commercial Playbook Building

• Define and document the upsell and cross-sell motion, including outreach triggers, deal structures, and messaging.
• Work with Customer Success to establish handoff points and shared signals for expansion opportunities.
• Partner with Product and Marketing to understand the roadmap and translate capabilities into expansion narratives.

Requirements

• 4+ years in Account Management, Sales, or another quota-carrying commercial role at a B2B SaaS company, with a record of hitting expansion targets.
• Demonstrable experience owning upsell and cross-sell motions.
• Strong relationship-building skills across multiple organizational levels, from operators to the C-suite.
• Comfort with ambiguity and building processes from scratch.
• Data-driven approach using pipeline data, usage analytics, and account health signals to prioritize work.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
• Willingness to work onsite at the New York City headquarters five days per week.

Nice to Have

• Familiarity with CPG, retail, or supply chain.

Compensation & Benefits

• Competitive base salary with uncapped commission potential on expansion revenue.
• Meaningful equity.
• Fully paid employee health coverage through Aetna.
• Dental and vision coverage through Guardian.
• Carrot Fertility Pro fertility and family-forming support.
• 12 weeks of paid parental leave.
• Unlimited PTO and regular four-day holiday weekends.
• 401(k) through Vestwell.
• Paid relocation support to NYC.
• Fully equipped workspace and a $200 setup stipend.
• Catered lunches, team dinners, and unlimited coffee and snacks.