HarveyNew York, NYLead GTM technology initiatives as Product Owner on the Revenue Technology team, partnering with CS, Support Ops, and RevOps to build AI-powered automations and agentic tooling that streamline post-sales customer lifecycle processes.
Roadmap Execution: Partner with Customer Success and Support Operations to translate business objectives into technical requirements, serving as both project liaison and lead analyst. Operate with extreme urgency and agency once prioritization has been agreed upon with leadership.
Orchestration: Gather requirements and help design advanced automations that drive speed and efficiency. Deep focus on post-sales customer lifecycle, knocking down inefficiencies and bringing automation across business units.
Data & Agentic processes: Leverage applications (Ticketing, CSP, PSA, etc.) and AI agents to automate customer lifecycle best practices and value realization, ensuring post-sales teams spend 100% of their time on high value interactions. Work closely with managers and ICs across functions to provide expert level advice about what AI is ready to do, and what should be left to humans.
Cross-Functional Partnership: Act as a liaison between Customer Success, User Operations, RevOps, and GTM Systems to deliver best in class user experience. Guide strategic evaluations of projects and platforms to help leadership make informed decisions on prioritization.
Systems Governance: Manage data integrity, deduplication, and system audits. Document evolving data models and process flows to ensure scalability. Deep research into verifying the tools adopted are driving ROI.
Experience: 5-8 years as a Product Owner, Business Analyst, or Systems Analyst. Background in consulting or a high-growth tech company is required.
AI Expertise: Ability to demonstrate a portfolio of AI first principles. Expected to explain the technical nature of different models and platforms, and show micro-apps built on Claude, Lovable, n8n, Replit, or other agentic applications.
The "Glue" Tech: Proven experience understanding the relationship between technology and users. Strong ability to extrapolate data structures across platforms into a baseline that can be used by both end users and agents. Empathy for individual pains, cold logic for platform level decisions.
Analytical Chops: Advanced Excel/Google Sheets skills and experience with BI tools. Don't just pull reports; tell stories with data.
Consultative Approach: Exceptional ability to gather requirements from non-technical stakeholders and transform them into elegant, scalable technical solutions. Track record of iteration with technical development teams and delivering projects from inception to hypercare.
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