Senior Professional Services Engineer

Responsibilities

• Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
• Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
• Identify and remove early activation blockers before they become escalations.
• Help customers stand up and operate Temporal Server in production, including self-hosted environments.
• Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
• Establish observability and reliability standards through metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
• Create reusable runbooks, templates, examples, and documentation to improve delivery quality across engagements.
• Lead hands-on workshops and training for customer and partner engineers.
• Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
• Provide actionable product and engineering feedback based on implementation patterns and failure modes.

Requirements

• Experience delivering and operating production systems where reliability and incident response matter.
• Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
• Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
• Experience deploying and operating production services in cloud or self-hosted environments.
• Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
• Comfort working directly with customers during high-stakes delivery situations.
• Strong debugging skills and ability to navigate ambiguity and real-world constraints.
• Ability to teach and enable other engineers.

Nice to Have

• Experience with workflow orchestration systems, distributed task processing, or durable execution concepts.
• Experience building observability programs, including dashboards, alerting strategies, and operational maturity models.
• Ability to create reusable reference architectures, templates, or internal enablement programs.
• Strong partnership skills for collaborating with product and engineering teams and translating field learnings into roadmap improvements.
• Experience working with partners or services delivery models at scale.