Senior Sales Tools and Process Manager

What You'll Be Doing

• Own the Salesforce business requirements roadmap, translating revenue team needs into platform capabilities; execute light configuration and dev work (flows, validation rules, custom objects, dashboards) to unblock teams
• Serve as the primary RevOps interface to Engineering and IT for Salesforce development, managing prioritization, sprint intake, and release coordination
• Define data governance standards including pipeline hygiene, field definitions, and object architecture across all revenue pillars
• Design and operationalize the end-to-end sales process: from pitch and proposal through pricing, legal review, deal execution, and post-sale handoff across all revenue lines
• Create process documentation, playbooks, and guardrails that standardize how deals move through the funnel; identify and eliminate bottlenecks by mapping workflows and benchmarking cycle times
• Define and drive the AI and automation roadmap for Discord B2B, identifying high-impact opportunities across the full revenue lifecycle and deploying solutions that reduce manual effort, accelerate decision-making, and unlock new operational capabilities for every team in the organization
• Serve as the central evaluator of all new tools, platforms, and vendor solutions for Discord B2B, owning the end-to-end process from discovery and pilot through procurement, rollout, and adoption measurement to ensure every investment drives measurable gains in seller productivity and operational efficiency
• Partner cross-functionally with Sales, BD, Product, PMM, Legal, Finance, Accounting, Business Systems, and Engineering

What You Should Have

• 8+ years in Revenue Operations, Sales Operations, or Business Operations with experience owning sales tools and process at scale
• Deep Salesforce expertise including hands-on configuration, flows, custom objects, and reporting; Admin certification preferred
• Proven track record designing end-to-end sales processes across complex, multi-product organizations
• Demonstrated experience deploying AI and automation solutions in a revenue operations or GTM context
• Strong technical fluency across APIs, data pipelines, and integration architectures; high agency and comfort building structure where none exists
• Experience in advertising, gaming, subscription/consumer revenue, or platform businesses is a strong plus

Compensation & Benefits

• US base salary range: $232,000 to $261,000 + equity + benefits