Atlassian Cloud Engineer

What You’ll Be Working On

• Owning day-to-day administration and long-term strategy for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage
• Customizing workflows, permissions, dashboards, and automation to improve project execution, visibility, and cross-team collaboration
• Partnering with project managers, business leaders, and IT teams to embed effective project management and ITSM practices within Atlassian tools
• Designing advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards to support real-time decision-making
• Acting as the escalation point for complex platform issues, working closely with Atlassian Support and internal Service Desk teams
• Leading platform enhancements by staying ahead of Atlassian’s roadmap and championing adoption of new features
• Driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server
• Collaborating across IT to ensure reliability, security, and alignment with broader business objectives

What You’ll Bring to the Team

• 3+ years of experience administering Atlassian Cloud environments in enterprise settings
• Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
• Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
• Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for advanced reporting
• Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
• Solid understanding of RBAC, change control, release management, and system administration best practices
• Experience configuring authentication and authorization with Okta or similar IAM providers
• Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML)

Bonus Points

• Atlassian Cloud Professional certifications (ACP), with 2+ preferred
• Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
• Background managing large-scale Atlassian implementations or migrations
• Experience supporting external user access and complex security models
• Prior work in fast-growing or highly cross-functional organizations

Compensation

Compensation Range: $115,000 - $135,000 + Bonus. Restricted Stock Units included.