Atlassian Cloud Engineer

Administers and optimizes Atlassian Cloud tools like Jira and Confluence for enterprise collaboration, ITSM, and reporting. Customizes workflows, drives AI initiatives with Rovo, and ensures security/integrations. Requires 3+ years experience.

About the job

What You’ll Be Working On

Owning day-to-day administration and long-term strategy for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, and Statuspage
Customizing workflows, permissions, dashboards, and automation to improve project execution, visibility, and cross-team collaboration
Partnering with project managers, business leaders, and IT teams to embed effective project management and ITSM practices within Atlassian tools
Designing advanced reporting and analytics using eazyBI, JQL, filters, CQL, and dashboards to support real-time decision-making
Acting as the escalation point for complex platform issues, working closely with Atlassian Support and internal Service Desk teams
Leading platform enhancements by staying ahead of Atlassian’s roadmap and championing adoption of new features
Driving AI initiatives within the Atlassian ecosystem, including building custom agents using Atlassian Rovo and implementing the Rovo MCP server
Collaborating across IT to ensure reliability, security, and alignment with broader business objectives

What You’ll Bring to the Team

3+ years of experience administering Atlassian Cloud environments in enterprise settings
Proven ownership of Jira and Confluence customization, site administration, and day-to-day operations
Advanced expertise in Jira project configuration, including workflows, permission schemes, issue security, issue types, field configurations, and project roles
Strong command of Jira Query Language (JQL), Confluence Query Language (CQL), and eazyBI for advanced reporting
Experience implementing and operating ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets)
Solid understanding of RBAC, change control, release management, and system administration best practices
Experience configuring authentication and authorization with Okta or similar IAM providers
Familiarity integrating Atlassian tools with other business systems and working with structured data formats (JSON, YAML)

Bonus Points

Atlassian Cloud Professional certifications (ACP), with 2+ preferred
Experience leading AI-driven initiatives within Atlassian, including Rovo agent development
Background managing large-scale Atlassian implementations or migrations
Experience supporting external user access and complex security models
Prior work in fast-growing or highly cross-functional organizations