Program Manager, Professional Services

What you'll do

• Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
• Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
• Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
• Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
• Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
• Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication.
• Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW.
• Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it.
• Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
• Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
• Keep executive stakeholders accurately informed without requiring them to understand the technical details.
• Work directly in Airtable as an operational tool; hands-on platform fluency is required.

Who you are

• Delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. Run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
• 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.
• Genuinely fluent with AI tools; use AI in daily delivery workflow, informed perspective on where agentic systems create leverage and where they introduce risk.
• Worked directly in Airtable or a comparable platform; understand how components interact, identify dependency and sequencing issues, and build the tools your team uses to run delivery operations.
• PMP or equivalent PMO certification.
• Operate fluidly across Agile and Waterfall.
• Delivered in enterprise environments with real compliance, security, and access management requirements.
• Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
• Communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs.