Program Manager, Professional Services
Technical delivery lead for enterprise Professional Services engagements. Owns end-to-end project plans, manages multi-stakeholder delivery across internal teams and external partners, and guides customers through AI workflow transformation.
About the job
What you'll do
- Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond.
- Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously.
- Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle.
- Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs.
- Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it.
- Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication.
- Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW.
- Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it.
- Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority.
- Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments.
- Keep executive stakeholders accurately informed without requiring them to understand the technical details.
- Work directly in Airtable as an operational tool; hands-on platform fluency is required.
Who you are
- Delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. Run steering committees, managed scope conversations, and owned customer outcomes with real accountability.
- 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control.
- Genuinely fluent with AI tools; use AI in daily delivery workflow, informed perspective on where agentic systems create leverage and where they introduce risk.
- Worked directly in Airtable or a comparable platform; understand how components interact, identify dependency and sequencing issues, and build the tools your team uses to run delivery operations.
- PMP or equivalent PMO certification.
- Operate fluidly across Agile and Waterfall.
- Delivered in enterprise environments with real compliance, security, and access management requirements.
- Track record of coordinating delivery across organizational boundaries: external partners, customer teams, or both.
- Communicate across the full room: executive-ready updates for C-level stakeholders, direct technical direction for delivery teams, and clear framing for the business SMEs.
Skills
PMP, Agile, Waterfall, Project Management, Risk Management, Stakeholder Management, Scope Management, Compliance, AI Tools, Airtable
Similar jobs
Technical Program Management jobs
Lightning AI
New York, NYLeads infrastructure delivery workstreams spanning compute, networking, storage, hardware, platform engineering, and data center operations. Requires 5+ years of technical program management experience, strong cross-functional execution, and familiarity with infrastructure environments.
Decagon
New York, NY
Own complex enterprise deployments and internal cross-functional programs, translating evolving customer requirements into executable plans and coordinating dependencies across technical and business teams. The role requires 4–6+ years of program or product/engineering operations experience, strong technical fluency, and the ability to lead without authority.
Baseten
San Francisco, CABuild and lead the Model Performance organization’s technical program framework, coordinating model releases, inference optimization, and cross-functional execution. The role requires deep technical program management experience and credibility with model-serving and performance engineering teams.
Zoox
Foster City, CA
Develops and monitors integrated schedules for vehicle programs from concept through production, coordinating cross-functional milestones and mitigating timing risks. Requires 5+ years of program scheduling or project planning experience, preferably in automotive or manufacturing environments.
Fivetran
Oakland, CA
Leads cross-functional security programs, including vulnerability management, code scanning, cloud security, dependency management, and remediation across engineering. Requires 5+ years of technical program management experience and hands-on familiarity with security tooling and secure SDLC practices.