Account Executive III

Responsibilities

• Own end-to-end success for a portfolio of complex, multi-modal Flexport accounts in North America — including accounts with significant revenue potential and high operational intensity.
• Lead RFP bids and renewals end-to-end.
• Serve as a true strategic partner to clients, going deep on their supply chain operations to identify where Flexport can unlock efficiency, reduce cost, or introduce new capabilities.
• Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting — bring market context, multi-modal insights, and tailored recommendations that shift how clients think about their supply chain.
• Drive cross-sell and upsell across Flexport's full product suite, consistently meeting or exceeding revenue and retention targets.
• Collaborate with Operations, Pricing, Procurement, Product, and Sales on solutions that require internal alignment and creative problem-solving.
• Help mentor and coach Account Executive I and Account Executive II teammates — sharing playbooks, joining key client calls, and helping the team raise its game.

Requirements

• 5+ years of experience in account management, client success, or a similar client-facing role; logistics, supply chain, or SaaS background strongly preferred.
• A proven track record of independently managing and growing a complex, multi-product book of business.
• Deep understanding of global trade and supply chain operations across multiple modes; fluent about ocean, air, trucking, and customs.
• Demonstrated ability to operate without a playbook in ambiguous or novel situations — and the judgment to write the playbook for others after solving it.
• Strong commercial instincts: see growth opportunities before clients ask for them and close them.
• A natural tendency to develop others — peers and junior teammates get better from working alongside you.
• A 'compliance first' attitude to keep regulators happy in a heavily regulated industry.