Chief of Staff

Requirements

• 7+ years of progressive experience in business operations, operational excellence, program management, strategy and planning, Chief of Staff, or business process optimization, ideally within a technology or high-growth company.
• Demonstrated ability to build, scale, and continuously improve core business processes across multiple functions, including GTM, R&D, and G&A.
• Proven success leading complex, cross-functional initiatives and implementing change management in dynamic environments.
• Advanced organizational skills with expertise in operational planning, resource allocation, and process design.
• Strong analytical skills, including proficiency with data interpretation and business analytics to identify performance gaps and recommend solutions.
• Superior verbal and written communication skills, with experience building executive-level deliverables and influencing stakeholders at all levels.
• Expert knowledge of Microsoft Office and Google Workspace applications, with comfort using business systems and reporting tools.
• Experience managing people directly.
• MBA or top-tier consulting experience is a plus.

Responsibilities

Strategic Planning and Operating Rhythm

• Lead annual and quarterly planning cycles with Finance and functional leaders.
• Facilitate goal-setting, track progress, and ensure accountability across teams.
• Design and manage frameworks aligning cross-functional teams around priorities, resource allocation, and business outcomes.
• Manage company-wide communication rhythms, leadership team meetings, and presentations for internal and external audiences.

Business Process Design and Improvement

• Analyze and optimize core processes across GTM, R&D, and G&A to improve efficiency and scalability.
• Partner with Systems and Analytics teams to automate workflows, improve data accessibility, and ensure accurate reporting.
• Establish standard operating procedures and drive adoption through change management.
• Foster a culture of continuous improvement and operational rigor.

Cross-Functional Strategy and Program Management

• Lead high-priority, cross-functional initiatives such as pricing changes, new market entry, and onboarding redesigns.
• Connect departments to ensure clarity, alignment, and effective execution of strategic programs.
• Drive strategic initiatives on behalf of the CEO, COO, and executive team from planning through execution and performance tracking.

Executive Operations and Decision Support

• Build and manage the CEO Office function.
• Prepare and present analyses, dashboards, and recommendations for executive leadership and Board-level forums.
• Lead rhythms and projects related to Board and Investor Relations.
• Conduct diagnostics to identify business performance gaps and improvement opportunities.
• Design and coordinate leadership offsites, departmental onsites, and company-wide strategic events, including logistics and executive communications.

Compensation and Benefits

• Company equity.
• Health, dental, vision, short-term disability, long-term disability, life, AD&D, flexible spending account, commuter, parental leave, and 401(k) benefits.
• Flexible work schedule and unlimited vacation policy.
• Virtual company events and happy hours.
• Fitness subsidies.