Manager, Candidate Experience

What You'll Do

• Develop and lead a globally distributed team of Candidate Experience Leads & Coordinators (CECs) across multiple regions including US, EMEA, and APAC
• Foster a cohesive team culture across time zones, building engagement and alignment around shared goals and values
• Set the vision and strategy for candidate experience globally, ensuring a consistent, high-quality, and equitable experience across all regions and hiring stages
• Own and evolve the candidate journey from interview scheduling through offer acceptance, identifying friction points and implementing scalable solutions
• Build and maintain reporting dashboards to track key metrics such as scheduling SLAs, candidate satisfaction (NPS), and coordinator productivity
• Consistently monitor and forecast team capacity, ensuring regional teams are appropriately staffed to meet hiring volume
• Partner cross-functionally to align candidate experience initiatives with broader talent strategy
• Drive adoption of new tools and automation to increase coordinator efficiency using AI

What You'll Bring

• 7+ years of experience in recruiting coordination, recruiting operations, or talent acquisition, with at least 3 years in a people management role
• Demonstrated experience managing distributed or global teams across multiple time zones and regions
• Deep understanding of the candidate lifecycle and best practices for high-volume, high-quality interview experience
• Strong operational mindset with a track record of building scalable processes and driving measurable improvements
• Experience with ATS platforms (Greenhouse preferred) and scheduling tools; comfort with data and reporting
• Excellent communication, influencing, and stakeholder management skills — including experience working with senior recruiting and business leaders
• Ability to thrive in a fast-paced, ambiguous environment and manage multiple competing priorities across regions