Safety Trainer - Monetization

Responsibilities

• Training Design & Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on Ads, payment systems, fintech products.
• Onboarding & Enablement: Lead the end-to-end onboarding for new hires (including Customer service agents, Ad Operations & Payments), equipping them with the technical and soft skills needed for Ads, Payments & fintech landscape.
• Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content.
• Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs.

Basic Qualifications

• Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience).
• 3–5+ years in technical training or enablement within a corporate or financial setting.
• Expertise in designing and scaling agent training programs, including content development.
• Proficiency in instructional design models (e.g., ADDIE) and tailoring content for professional learners.
• Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate.
• Strong data analytics skills to determine learning requirements.
• Excellent project and program management capabilities with a track record of cross-functional collaboration.
• Experience leveraging AI tools and technologies to enhance training management and operational efficiency.
• Track record of building cross-functional safety training programs in partnership with Customer Support, Ads & payments stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety.

Preferred Skills and Experience

• Demonstrated ability to collect, analyze, and visualize complex data to inform strategic decisions.
• Proficiency with BI and dashboard tools (e.g., SQL, Dremel, Looker, Data Studio, Tableau) to craft data-driven narratives.
• Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization.
• Ability to own the end-to-end maintenance of internal and external knowledge bases, including creating new articles, updating existing content, archiving outdated information, and optimizing structure for better searchability and user experience.
• Certified Professional in Talent Development (CPTD), Training Industry Certified Professional in Training Management (CPTM) or similar certification.