Responsibilities
Product Development Lifecycle (PDLC) Improvements
- Partner with Product Management leadership to identify bottlenecks and friction in the PDLC and design solutions that improve PM velocity, quality, and consistency.
- Own and evolve the PDLC stages PMs operate within, ensuring hand-offs (especially Discovery → Software) are clean and consistently followed.
- Build and maintain "ready-to-develop & prioritized" backlog standards, and help enforce PRD quality before products move into development.
- Lead process enablement: templates, playbooks, RACI, and rituals that scale with the team.
- Architect and maintain our product operations technical stack, engineering robust configurations in Jira/Confluence and developing automated system integrations.
- Identify and implement AI-powered tools and workflows that meaningfully speed up PM work — requirements drafting, backlog grooming, synthesis of customer insight — with an eye toward measurable efficiency gains.
Product Roadmap Ownership
- Be the operational owner of the product roadmap — building the systems and infrastructure (Jira, Confluence, dashboards) that keep it structured, current, and trustworthy.
- Establish governance standards for roadmap data (date confidence levels, field hygiene, update cadence) across all PMs.
- Ensure the roadmap is complete, accurate, and easily accessible to key stakeholders.
- Build reporting/dashboards giving leadership visibility into roadmap health and delivery risk via native Jira dashboards and new AI-built dashboards.
- Collaborate with TPM and Implementation Managers to ensure release operations are delivering on our roadmap commitments to customers.
- Work with technical communications, PMs, and Product Marketers to ensure that processes supporting release communications are completed in a timely manner IAW product release and launch timetables.
Product Team Meetings & Engagement
- Work with Product leadership to plan and facilitate team-wide events (e.g., product all-hands, onsites, monthly product reviews, etc.), handling logistics and coordination so the team can focus on the content and connection.
- Own the function-specific onboarding experience for new product managers.
- Administratively support the product management leadership team.
Reporting & Continuous Improvement
- Define and track metrics on Product team performance and process health.
- Provide Product leadership regular visibility into capacity and process health.
- Stay current on industry-leading Product Ops practices and AI-powered tooling.
Requirements
- Bachelor's degree or higher
- Minimum 5+ years of experience in product operations, product management, or similar roles within high-growth tech companies
- Extensive experience with product management and collaboration tools:
- Must have: Jira/Confluence, Claude (or other leading AI system)
- Good to have: Jira Product Discovery, Cursor, Notion
- Proven track record of implementing and optimizing product development processes, metrics frameworks, and operational systems that drive efficiency and quality
- Experience with agile methodologies and the ability to adapt processes to fit different team needs while maintaining organizational alignment
- Experience leading or actively contributing to a team's shift toward AI-native ways of working — identifying where AI genuinely changes the shape of a workflow versus where it's just noise, and helping a team adopt it with real discipline.
- Outstanding communication and stakeholder management abilities, with experience influencing cross-functional teams and executive leadership
- Strong project management skills with the ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment
- Experience with resource planning, capacity management
Nice-to-Haves
- Experience architecting JPD/Jira and AI infrastructure (integrations, context layers, skills, etc.)
- Preexisting AI expertise and eagerness to contribute to shaping world-class product roadmap management at an AI-native company
BestowDallas, TX
