Program Lead, ISV & Marketplace Partnerships

Responsibilities

• Design and run the end-to-end ISV and marketplace partner program.
• Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages.
• Build repeatable onboarding, technical enablement, validation, listing, launch, and growth journeys.
• Establish program policies, documentation, service levels, governance, and escalation paths.
• Create partner communications, education, office hours, playbooks, and self-service resources.
• Develop program metrics and dashboards covering recruitment, activation, solution quality, adoption, revenue impact, and partner health.
• Coordinate launches and program changes across product, engineering, GTM, marketing, legal, security, finance, support, and operations.
• Capture partner feedback and translate it into program, product, and operating improvements.

Requirements

• 8+ years of experience in partner programs, marketplaces, ecosystem operations, business operations, or program management.
• Proven experience building or scaling a technology partner, ISV, or marketplace program.
• Exceptional ability to convert ambiguous goals into clear processes, ownership, service levels, and measurable outcomes.
• Strong understanding of SaaS, APIs, developer platforms, integrations, and B2B go-to-market motions.
• Demonstrated cross-functional execution across product, engineering, GTM, marketing, legal, finance, security, support, and operations.
• Clear, effective communication with the ability to influence senior internal and external stakeholders.
• Strong partner orientation and judgment to balance experience, quality, governance, and scale.