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ZooxZooxFoster City, CA

Staff ServiceNow Platform Lead

Staff ServiceNow Platform Lead to own multi-year vision, roadmap, and governance while performing hands-on development, architecture, and vendor management for strategic initiatives at Zoox. Requires 10+ years ServiceNow experience including architecture and active development skills.

219k – 263k/yr
Hybrid10+ YOEOther

About the role

Responsibilities

  • Own and evangelize the strategic vision and multi-year roadmap for the ServiceNow platform across Zoox, aligning platform investment with business priorities.
  • Perform hands-on development, configuration, and architecture work directly on ServiceNow for strategic initiatives, complex integrations, and situations where speed, quality, or sensitivity call for it.
  • Serve as the primary business and technical owner directing a managed services vendor's day-to-day operations, holding them accountable to SLAs, quality, and roadmap commitments.
  • Manage and mentor two ServiceNow contractors (one Staff, one mid-level), assigning priorities, reviewing/co-developing their work, and ensuring alignment with platform strategy and standards.
  • Own vendor lifecycle and platform governance: RFP/selection support, contract and SOW review input, onboarding, performance reviews, and architecture/release standards for both internal and vendor-delivered work.

Requirements

  • 10+ years of experience working with ServiceNow, including 5+ years in a technical architecture/design capacity, with continued active hands-on development skills (flow designer, scripting, integrations, app development).
  • Deep, current working knowledge of ServiceNow architecture across ITSM, ITOM, ITAM, IntegrationHub, and platform/app development.
  • Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale and complexity.
  • Strong vendor management skills: SOW/SLA definition, performance reviews, escalation management, and commercial acumen.
  • Track record of building and presenting platform roadmaps and vision to executive or senior leadership audiences.
  • Certifications: Certified System Administrator (CSA); Certified Application Developer (CAD).

Nice-to-Haves

  • Experience managing contractors or vendor teams: setting priorities, reviewing quality, and holding delivery accountable, while still being able to jump in and build when needed.
  • Excellent stakeholder management and communication skills across technical and non-technical audiences.
  • Certifications strongly preferred: Certified Technical Architect (CTA); Certified Implementation Specialist (ITSM, HAM, or Discovery).

Skills

ServicenowItsmItomItamIntegrationhubFlow DesignerServicenow ScriptingServicenow IntegrationsServicenow App DevelopmentVendor ManagementPlatform ArchitectureCsaCAD

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