Hiring Associate

Responsibilities

• Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion.
• Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel.
• Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements.
• Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets.
• Provide central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries.
• Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes.

Qualifications

• High School Diploma or GED
• 2+ years of experience in a recruiting, hiring, onboarding, sales or customer support role managing a high volume of candidates or clients
• Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions
• Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings
• Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals
• Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits
• Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track
• Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed
• Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects
• Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently

Nice-to-Haves

• Experience in home care, caregiving, or regulated industries requiring compliance documentation

Compensation & Benefits

• Hourly pay: $25.30–$28.80
• Equity
• 401K with up to 4% match
• Medical, dental, and vision coverage (including zero cost plans for employees)
• Short Term Disability, Long Term Disability, and Life Insurance (fully employer paid)
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program