Sales Engineering Manager

What You’ll Do

30 days

• Learn the product from the inside: build an agent yourself, wire up a telephony integration, and sit in on live enterprise deals.
• Meet every SE, AE, and the founders. Map current deal coverage and find where evaluations stall today.
• Get fluent in the architecture: telephony, LLM orchestration, integrations, and contact center workflows.

60 days

• Own the hiring plan and start closing candidates.
• Define standards for discovery, demos, and POC scoping so deal quality doesn't depend on who picks up the deal.
• Stay hands-on in the two or three largest opportunities as a player-coach.

90 days

• Manage capacity and deal assignment.
• Review POCs before they ship and coach the team on live calls.
• Build the reusable artifact library: reference architectures, integration patterns, and objection responses.
• Own the numbers that matter, like technical win rate and time to go-live, and feed repeated product gaps back to engineering with data.

Who You Are

• 6+ years in a technical customer-facing role and 2+ years managing Sales Engineers or Solutions Architects, ideally through a stage where the team doubled.
• You've hired SEs before, and you can tell the difference between a polished demo and a strong engineer inside one interview loop.
• You still write code. You can build a working integration, read an API response, and debug a customer's webhook without pulling in engineering.
• Experience with voice, telephony, or contact center infrastructure, such as SIP, Twilio, Genesys, Five9, or similar systems.
• Comfortable in the room with both engineers and executives, and coach your team to adjust the level of detail without dumbing things down.
• Energized by technical sales: discovery, architecture, POCs, objection handling, and helping customers get live.

What We Offer

• Competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Flexible time off: take what you need
• Catered meals, transportation, gym, and a $10k annual L&D budget
• Quarterly off-sites