Manager of Implementation

What You'll Do

• Own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value
• Own planning, scoping, and resourcing across active customer implementations
• Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
• Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
• Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
• Serve as the escalation owner when customer implementations are at risk — and see them through to resolution
• Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution
• Travel up to 20% for customer on-sites and company retreats

About You

• 5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
• Proven experience managing people and running complex, fast-moving customer onboarding projects
• A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement
• Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows
• Strong instincts for spotting inefficiency and the follow-through to actually fix it
• A bias toward action and a willingness to challenge how things have always been done
• Clear, confident communication style with high expectations — for your team and yourself

Working at Higharc

• Remote first since founding in 2018
• Flexible hours
• Competitive salaries with significant equity
• Comprehensive medical, dental, and vision coverage
• Flexible PTO and meaningful maternity/paternity leave
• Short and long-term disability plans
• 401K
• Home office stipend