ClutchUnited StatesOwn the full post-sale journey for Clutch's AI collections agent Emma and future agents, from implementation and conversation design with credit unions to ongoing performance monitoring, optimization, and executive reviews. Build the function's playbooks, infrastructure, and eventually the team while feeding field insights back into product, sales, and pricing.
Within 1 month, you will:
Within 3 months, you will:
Within 6 months, you will:
Nice-to-haves (not required): collections experience, credit union/banking background, or software engineering skills.
Build and own the compliance program end-to-end for SOC 2, HIPAA, PCI DSS, ISO 27001 and other frameworks. Lead audits, build automations, partner with engineering on technical controls, manage vendor risk and customer security reviews as the first dedicated hire.
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