Named Account Manager, Enterprise

Responsibilities

• Manage and grow a portfolio of Plaid’s largest enterprise customers, typically spanning 10-15 accounts depending on complexity and scope
• Build trusted relationships with executive sponsors, decision-makers, influencers, and day-to-day operators across customer organizations
• Drive customer adoption, engagement, retention, and growth by aligning Plaid solutions to customer business goals and use cases
• Lead commercial conversations including renewals, expansions, strategic partnership discussions, and account planning
• Identify and execute on growth opportunities in partnership with Account Executives and cross-functional teams
• Act as a strategic consultant to customers by delivering industry insights, product guidance, and data-driven recommendations
• Lead key customer initiatives including business reviews, operational checkpoints, product launches, and technical escalations
• Develop account strategies that balance short-term execution with long-term customer growth and success
• Partner closely with internal teams including Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive successful outcomes
• Advocate for customers internally by sharing feedback, surfacing market insights, and influencing product direction

Qualifications

• 7+ years of experience in a client-facing commercial role such as Account Management, Strategic Partnerships, Consulting or Business Development
• Demonstrated success managing and growing enterprise customer relationships in a fast-paced environment
• Previous B2B technology experience is a strong plus
• Strong commercial acumen with experience driving renewals, expansions, and strategic customer outcomes
• Proven ability to navigate complex organizations and influence stakeholders at all levels, including executive leadership
• Experience partnering cross-functionally with Sales, Product, Engineering, and Support teams
• Strong problem-solving and strategic thinking skills with the ability to manage multiple priorities simultaneously
• Excellent communication, presentation, and relationship management skills
• Ability to quickly learn technical concepts and understand complex product ecosystems
• High degree of ownership, curiosity, adaptability, and customer empathy
• Experience working with B2B technology, fintech, API infrastructure, payments, or financial services products (preferred)