Named Account Manager, Enterprise
Own and grow relationships with Plaid's largest enterprise customers as a trusted advisor driving adoption, retention, and expansion. Requires 7+ years in client-facing commercial roles with strong B2B technology experience preferred.
About the job
Responsibilities
- Manage and grow a portfolio of Plaid’s largest enterprise customers, typically spanning 10-15 accounts depending on complexity and scope
- Build trusted relationships with executive sponsors, decision-makers, influencers, and day-to-day operators across customer organizations
- Drive customer adoption, engagement, retention, and growth by aligning Plaid solutions to customer business goals and use cases
- Lead commercial conversations including renewals, expansions, strategic partnership discussions, and account planning
- Identify and execute on growth opportunities in partnership with Account Executives and cross-functional teams
- Act as a strategic consultant to customers by delivering industry insights, product guidance, and data-driven recommendations
- Lead key customer initiatives including business reviews, operational checkpoints, product launches, and technical escalations
- Develop account strategies that balance short-term execution with long-term customer growth and success
- Partner closely with internal teams including Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive successful outcomes
- Advocate for customers internally by sharing feedback, surfacing market insights, and influencing product direction
Qualifications
- 7+ years of experience in a client-facing commercial role such as Account Management, Strategic Partnerships, Consulting or Business Development
- Demonstrated success managing and growing enterprise customer relationships in a fast-paced environment
- Previous B2B technology experience is a strong plus
- Strong commercial acumen with experience driving renewals, expansions, and strategic customer outcomes
- Proven ability to navigate complex organizations and influence stakeholders at all levels, including executive leadership
- Experience partnering cross-functionally with Sales, Product, Engineering, and Support teams
- Strong problem-solving and strategic thinking skills with the ability to manage multiple priorities simultaneously
- Excellent communication, presentation, and relationship management skills
- Ability to quickly learn technical concepts and understand complex product ecosystems
- High degree of ownership, curiosity, adaptability, and customer empathy
- Experience working with B2B technology, fintech, API infrastructure, payments, or financial services products (preferred)
Skills
Account Management, Strategic Partnerships, B2B Technology, Fintech, Api Infrastructure, Payments, Financial Services, Renewals And Expansions, Cross-Functional Collaboration, Executive Relationship Management
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