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DatadogDatadogDenver, CO

Manager 2, Implementation Services Project Manager

Lead and develop a team of Senior Project Managers while independently running complex SaaS implementation engagements. Requires 5-7 years people management experience and deep expertise in enterprise project delivery, pre-sales scoping, and stakeholder alignment.

162k – 202k
Hybrid5+ YOETechnical Program Management

About the role

What You'll Do

  • Manage, develop, and mentor a team of Senior Project Managers, fostering a high-performance culture focused on delivery excellence and professional growth
  • Own overall delivery quality across your team's portfolio, tracking project health, proactively resolving blockers, and stepping in as an escalation point when needed
  • Partner with Sales, Customer Success, and Technical Account Management to ensure seamless handoffs, aligned expectations, and a world-class customer experience
  • Build and maintain strong relationships with sellers and pre-sales teams across North America to grow the pipeline of Implementation Services engagements
  • Connect directly with customers to champion our services, surface opportunities, and understand the impact of our program on their business
  • Drive initiatives to improve delivery frameworks, tooling, and playbooks so the team can scale without sacrificing quality

Who You Are

  • 5-7 years of people management experience, with a track record of developing high-performing project managers or delivery professionals
  • Deep experience running complex, enterprise-level projects for SaaS implementations
  • Rigorous about the fundamentals: scope management, risk identification, stakeholder alignment, and proactive communication are second nature to you
  • Outstanding skills presenting to technical and executive audiences
  • Experience with planning and scoping deals in a pre-sales capacity
  • Able to travel via auto, train, or air up to 30% of the time across North America

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy programme for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, with opportunities to join our Community Guilds and Inclusion Talks
  • Competitive salary and equity package, and may include variable compensation
  • Healthcare, dental, parental planning, and mental health benefits
  • 401(k) plan and match
  • Paid time off
  • Fitness reimbursements
  • Discounted employee stock purchase plan

Skills

Project ManagementPeople ManagementSaas ImplementationStakeholder ManagementRisk ManagementPre-Sales ScopingDelivery FrameworksExecutive Presentation

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