Technical Program Manager, Public Sector
Technical Program Manager drives AI/ML solutions for Public Sector customers, triaging issues, aligning resources, and leading cross-functional teams to deliver value in computer vision and generative AI. Requires 3+ years stakeholder experience, technical background, and TS/SCI clearance.
About the job
Responsibilities
- Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
- Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
- Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
- Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
- Lead a cross-functional team to exceed the customer’s AI/ML objectives
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- Address engineering problems alongside the product development teams
Must Haves
- An active TS/SCI clearance
- 3+ years of experience succeeding in stakeholder management or customer-facing role
- A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
- A deep understanding of ML operations process
- A track record of structured, analytics-driven problem-solving
- Excellent verbal and written communication skills
- Willingness to travel at least 25% of the time
Nice to Haves
- 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
- Prior experience at an API technology company and / or managing technical customers using an API
- Proficiency in Python, SQL or other programming languages
Skills
Ml Operations, Python, SQL, Computer Vision, Generative AI, Analytics, Data Analysis, API, Stakeholder Management, Cross-Functional Leadership
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