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Scale AIScale AIWashington, DC

Technical Program Manager, Public Sector

Technical Program Manager drives AI/ML solutions for Public Sector customers, triaging issues, aligning resources, and leading cross-functional teams to deliver value in computer vision and generative AI. Requires 3+ years stakeholder experience, technical background, and TS/SCI clearance.

163k – 204k
On-site3+ YOETechnical Program Management

About the role

Responsibilities

  • Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
  • Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
  • Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
  • Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
  • Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
  • Lead a cross-functional team to exceed the customer’s AI/ML objectives
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Strategically identify ways we can make customer success repeatable and solve issues for future customers
  • Address engineering problems alongside the product development teams

Must Haves

  • An active TS/SCI clearance
  • 3+ years of experience succeeding in stakeholder management or customer-facing role
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
  • A deep understanding of ML operations process
  • A track record of structured, analytics-driven problem-solving
  • Excellent verbal and written communication skills
  • Willingness to travel at least 25% of the time

Nice to Haves

  • 10+ years of professional experience, often in a customer-facing technical program management role in industry or government
  • Prior experience at an API technology company and / or managing technical customers using an API
  • Proficiency in Python, SQL or other programming languages

Skills

Ml OperationsPythonSQLComputer VisionGenerative AIAnalyticsData AnalysisAPIStakeholder ManagementCross-Functional Leadership

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