Strategic Finance Lead, Operations

Responsibilities

• Own the operational launch and ongoing health of a new product pipeline, including BPO workflows, training, quality systems, and SLA management.
• Monitor operational performance through dashboards and data analysis, identifying leading indicators and resolving issues before they impact customers.
• Build and improve operational playbooks, SOPs, QA sampling strategies, escalation paths, and performance benchmarks.
• Partner closely with Engineering and Product to improve tooling, troubleshoot workflow issues, and ensure operational scalability.
• Work with international BPO partners to drive quality, throughput, training, and operational excellence across multiple regions.
• Manage operational budgets, forecasting needs, monitoring expenditures, and identifying opportunities for efficiency improvements and cost optimization.
• Drive cross-functional initiatives from ideation through implementation while balancing speed, quality, and customer impact.
• Break down complex operational problems, mapping dependencies, and using data to inform decisions and prioritize solutions.
• Identify and implement both incremental and large-scale process improvements that improve quality, turnaround time, and operational efficiency.
• Operate with a strong bias toward action and independently driving projects in ambiguous, fast-moving environments.

Requirements

• 5-8 years of experience in operations, management consulting, strategy & operations, analytics, product operations, marketplace operations, consulting-to-tech, fulfillment/logistics operations, or similar fast-paced operational environments.
• Strong analytical and problem-solving skills with hands-on experience working with operational data, driving insights, and leading strategic projects end-to-end through implementation.
• Experience using Tableau, LookML, Snowflake, SQL or equivalent analytical tools to investigate operational issues and drive decision-making.
• Experience building SOPs, dashboards, monitoring KPIs, and improving operational workflows.
• Proven ability to drive cross-functional initiatives and influence stakeholders without formal authority.
• Excellent written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences.
• Comfort operating in ambiguity and building structure where processes are still evolving.
• A collaborative, low-ego working style with strong ownership mentality and bias toward action.

Nice-to-Haves

• Experience launching new products or operational workflows from scratch.
• Experience working with BPO or HITL (human-in-the-loop) production environments.
• Experience with marketplace operations, fulfillment operations, or computer vision/image-processing workflows.
• Experience managing enterprise SLAs or large-scale operational quality systems.
• Experience coding with Python, Machine Learning, Javascript, familiarity with APIs.

Compensation and Benefits

• Competitive salary and meaningful equity in a fast-growing company.
• Comprehensive medical, dental, and vision coverage for you and dependents.
• Unlimited and flexible vacation policy.
• Generous paid parental and new child bonding leave.
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge.
• Remote Wellbeing Resources including recurring fitness classes, meditation/mindfulness tools, virtual therapy, and family planning assistance.
• Learning budget to cover the cost of management training, conferences, workshops, or certifications.

US base salary range for this full-time position is $148,000 - $183,000 annually.