Field Sales Territory Manager

Responsibilities

• Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers.
• Train and coach retail store associates on card sales techniques, objection handling, and program value—building their confidence and capability to independently drive card applications.
• Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests.
• Assist customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish.
• Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment.
• Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager.
• Maintain strong working knowledge of the partner brand's products, promotions, events, and loyalty programs to effectively connect card benefits to the broader customer experience.
• Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales.
• Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy.
• Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons.

Qualifications

Required

• 4+ years of sales, retail, or customer service experience; experience in a credit card, financial services, or consumer banking environment is a strong plus.
• Demonstrated ability to meet and exceed sales targets in a fast-paced, guest-facing environment.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with diverse groups of customers and store associates.
• Comfort working in a dynamic, field-based role with regular travel across assigned retail locations.
• Ability to adapt quickly to changing store environments, business priorities, and customer needs.
• Basic understanding of financial concepts, credit cards, and rewards programs; training will be provided.
• High school diploma or equivalent required.
• Availability to work a flexible schedule including evenings, weekends, and holidays based on business needs.

Nice to Have

• Experience in fintech, payments, or co-branded credit card programs.
• Background working within or alongside a brand with a significant retail footprint.
• Familiarity with training or coaching retail associates in a sales capacity.
• Bilingual language skills.
• Experience working in a performance-based or variable compensation environment.

Perks & Benefits

• Competitive compensation and equity packages.
• Leading configured work computers of your choice.
• Flexible paid time off.
• Fully covered, high-quality healthcare, including fully covered dependent coverage.
• Additional health coverage includes access to One Medical and the option to enroll in an FSA.
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
• Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity.