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StripeStripeNew York, NY

Account Manager, Privy

Own post-sale relationships for 20-30 high-potential crypto/fintech accounts. Drive activation, product adoption, renewals, upsells, and serve as the internal voice of the customer while contributing to product roadmap.

Salary not listed
On-site5+ YOEAccount Management

About the role

What You'll Do

  • Activation and go-live: Own the journey from signed customer to production launch. Drive urgency, remove blockers, and ensure customers get live quickly and successfully.
  • Product adoption: Expand the breadth of Privy and Bridge/Stripe products your customers use. Identify natural next integrations (e.g. wallets to payments to onramp/offramp) and drive adoption across the full product surface.
  • Relationship management: Own and deepen relationships with 20 - 30 high-potential accounts through regular check-ins, QBRs, and proactive outreach. Be the person customers call first.
  • Retention and renewals: Lead contract renewals and commercial negotiations, ensuring high net retention across your book. Identify churn risk early and mobilize internal resources to address it.
  • Expansion and upsell: When adoption creates commercial opportunity, drive pricing conversations and close expansion deals.
  • New account handoffs: Partner with sales to ensure a smooth transition from closed deal to active customer. Own the post-sale relationship from day one.
  • Customer advocacy: Serve as the voice of your accounts internally - synthesize feedback, quarterback engineering buildout requests, and contribute to product roadmap prioritization.
  • Reporting and insights: Help deliver regular portfolio health metrics to leadership - go-live rates, product adoption breadth, usage trends. Surface patterns that inform GTM strategy.

Who You Are

We're seeking a proactive, relationship-driven individual who combines product instincts with genuine technical curiosity. You should be comfortable navigating complex customer organizations, driving customers toward production milestones, and translating customer needs into actionable internal priorities.

Minimum Qualifications

  • 5-7 years in account management, customer success, or a solutions/implementation role — ideally in developer tools, fintech, crypto, or infrastructure
  • Track record of driving customers to activation, go-live, or adoption milestones
  • Strong relationship-building skills across both technical and business stakeholders
  • Comfortable with commercial conversations: renewals, pricing, upsell positioning
  • Excellent written and verbal communication — polished and credible in front of enterprises
  • Product-curious mindset: you want to understand how things work, not just what they do
  • Ability to context-switch across 20–30 accounts without dropping balls

Preferred Qualifications

  • Passion for crypto, stablecoins, or developer infrastructure
  • Experience coordinating customer-driven feature requests with product and engineering teams
  • Familiarity with usage-based or consumption pricing models
  • Experience driving multi-product adoption within a single account

Skills

Account ManagementCustomer SuccessRenewalsupsellRelationship Managementproduct adoptioncommercial negotiationsFintechcryptoDeveloper Tools

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