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RipplingRipplingChicago, IL

Account Manager, Mid-Market

Own a mid-market customer portfolio, driving adoption, renewals, retention, and expansion revenue for Rippling’s HR, IT, and Finance solutions. The role requires 3+ years of SaaS account management, sales, or quota-carrying customer success experience and a strong consultative selling track record.

96k – 170k/yr
On-site3+ YOEAccount Management

About the role

Responsibilities

  • Proactively engage customers during key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
  • Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
  • Build relationships with multiple external and internal stakeholders through remote and in-person meetings.
  • Negotiate and coordinate customer procurement and contract execution.
  • Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals to monthly targets.
  • Develop product knowledge and execute customer adoption playbooks and prospecting activities.
  • Partner with product, support, and customer operations teams to drive customer success, long-term commitments, product improvements, and operational efficiency.
  • Act as a proactive, strategic customer partner, tailoring the approach to maximize product adoption.

Requirements

  • 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
  • Track record of meeting and exceeding quota through new product sales and upgrades.
  • Competitive and creative drive, with the ability to think outside the box to close deals.
  • Ability to conduct consultative discovery and demo meetings and manage a structured sales process.
  • Proven success building and maintaining long-term commercial relationships.
  • Highly effective communication and relationship-building skills.
  • Strong organization, self-motivation, attention to detail, and follow-through.
  • High integrity and willingness to challenge the status quo when appropriate.

Compensation and Benefits

  • Office-based role in San Francisco, New York, Seattle, or Chicago.
  • Competitive on-target earnings, benefits, and equity.
  • 60/40 commission split between base and variable pay.
  • Tier 1 (San Francisco & New York): $170,000/year OTE.
  • Tier 2 (Seattle & Chicago): $160,000/year OTE.
  • Commission is not guaranteed.

Skills

SaaSAccount ManagementsalesCustomer Successquota managementConsultative Sellingsales processProduct DemosPipeline ManagementContract NegotiationCustomer Relationship ManagementCross-Sellingproduct upgradesCustomer RetentionStakeholder Management

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