Partner Manager, MSP

Requirements

• 5+ years of experience in Customer Success, onboarding, solutions engineering, or Account Management in an MSP or B2B SaaS setting.
• Proven ability to manage customer relationships and drive successful implementations.
• Experience leading software deployments in complex, matrixed environments.
• Strong sales acumen with a track record of meeting and exceeding sales targets.
• Strong communication and training skills across email, phone, video, and Slack.
• Solution-oriented mindset with experience addressing customer needs and challenges.
• Familiarity with customer success tools such as Salesforce and Slack.
• Ability to thrive in a remote-first environment and independently manage research and learning.

Responsibilities

Account Management

• Oversee a diverse portfolio of MSP accounts, ensuring client satisfaction and achievement of deployment and sales targets.
• Identify growth opportunities to increase ARR through upselling and cross-selling.
• Conduct regular business reviews to assess client needs, identify growth opportunities, and address challenges.

Sales Activities

• Manage the deployment pipeline and pursue new business opportunities within existing accounts.
• Develop tailored proposals and presentations communicating the value of 1Password’s solutions to MSPs’ end customers.
• Collaborate with the sales team on joint sales initiatives and market-penetration strategies.

MSP Deployment Management

• Lead onboarding for new MSPs and ensure seamless deployment of 1Password solutions in complex IT environments.
• Coordinate with MSPs and internal solutions teams to develop and execute implementation plans.
• Monitor deployment progress and resolve roadblocks to ensure timely, successful implementation.
• Train MSPs on enablement materials so they can sell, deploy, and support their end users.

Relationship Building

• Cultivate strong MSP relationships and provide coaching and guidance to help achieve usage targets.
• Engage key stakeholders and present to C-suite executives, communicating value propositions effectively.

Process Optimization

• Streamline onboarding processes and improve MSP-specific development workflows.
• Monitor and adapt customer success metrics to align with organizational goals.

Advocacy and Collaboration

• Advocate for MSP needs and feedback within 1Password.
• Work cross-functionally to address high-priority issues and ensure a seamless customer experience.

Compensation and Benefits

• Annual base salary: $93,000–$130,000 USD.
• Commission-eligible.
• Benefits include health, dental, 401(k), paid time off, equity, and applicable incentive programs.