Program Manager - IT Operations

Responsibilities

• Lead cross-functional operational programs that improve scalability, consistency, and operational maturity.
• Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
• Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
• Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
• Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
• Improve operational visibility, stakeholder alignment, and coordination across long-running cross-functional initiatives.
• Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow-through.
• Own intake, prioritization, coordination, and completion of operational work originating from cross-functional teams and stakeholders.

Requirements

• 10+ years of program management experience leading complex cross-functional initiatives in high-growth, fast-moving environments.
• Experience building and scaling operational processes, service models, and operating frameworks across technical and operational teams.
• Strong track record improving internal operations, workplace technology, support environments, or other large-scale service-oriented programs.
• Excellent judgment and execution skills, with the ability to drive prioritization, alignment, and sustained momentum across multiple teams and competing demands.
• Strong communication and stakeholder management skills, with the ability to operate effectively with both technical and non-technical partners.