Operations Strategist

Responsibilities

• Own project work including cross-functional coordination, vendor relationships, go-to-market operations, process design
• Serve as primary liaison to the offshore Records Retrieval team — managing communication, expectations, and workflow coordination
• Identify operational inefficiencies and own the full cycle from problem diagnosis through solution design and implementation
• Plan and project manage team transitions, operational changes, and process rollouts within the Records Retrieval department
• Monitor team performance against quality standards; identify gaps and suggest corrective actions through coaching and process improvement
• Build, maintain, and distribute reporting for department leadership, including SLA tracking, productivity metrics, error rates, and case completion data
• Support recruiting efforts with hiring, onboarding, and ramp-up for new team members
• Escalate blockers that require senior leadership visibility or cross-functional resolution
• Design and maintain SOPs, training materials, and department playbooks as the team and client base scales
• Act as a force multiplier for the head of Records Retrieval

Requirements

• 5+ years experience in strategic operations, business operations, consulting, or similar role, ideally at a high growth startup
• Experience managing teams and fostering teamwork, especially in transitional settings
• Experience managing or coordinating with offshore or distributed teams across time zones
• Strong data and reporting skills; proficiency in Google Sheets or similar tools required
• Excellent analytical and problem-solving abilities with a data-driven mindset
• Strong leadership skills with the ability to influence and collaborate across departments
• Confident communicator with senior leaders; able to distill complex operational realities into clear, actionable narratives
• High aptitude and ability to rapidly self-teach on a wide range of topics

Nice-to-Haves

• Comfort in high-paced, fast-changing environments
• High autonomy and low ego — willingness to do unglamorous work as needed