Implementation Manager

Responsibilities

• On-Site Implementation & Relationship Management:
  • Provide onsite training and post-deployment support to clients, ensuring they are successfully utilizing our robotics systems.
  • Serve as the primary point of contact for clients during the implementation phase, building and nurturing strong, long-term client relationships.
  • Work closely with clients to understand their evolving needs, ensuring our solutions are tailored to their specific project requirements and future goals.
  • Leverage insights from implementation to identify opportunities for expanding and deepening client relationships, working to enhance customer satisfaction and loyalty.
• Project Management:
  • Lead and manage the end-to-end implementation of the FieldPrint Platform for construction projects with Dusty's clients, from initial planning and design through to deployment and final layout signoff.
  • Coordinate project schedules, resources, and stakeholders to ensure successful on-time delivery of solutions.
  • Identify and resolve any implementation challenges, ensuring projects stay on track and meet client expectations.
  • Monitor and report on project progress, risks, and milestones to senior leadership.
• Cross-functional Collaboration:
  • Work closely with the engineering and R&D teams to ensure the products meet client specifications and can be deployed efficiently.
  • Collaborate with Dusty's customer support team to provide post-implementation support and ensure ongoing satisfaction.
  • Collaborate with the sales team to identify and pursue new business opportunities within existing client accounts. Support the sales team in preparing proposals, presentations, and customized solutions for potential clients.
  • Push opportunities with marketing for deliverables such as case studies, multi media content, web features, speaking engagements, and more.
  • Regularly sync with account and finance teams to ensure clients are billed accurately and timely.
• Continuous Improvement:
  • Develop and refine internal implementation processes to improve efficiency and scalability across multiple projects.
  • Contribute to the development of best practices and customize external operating procedures for Dusty's largest customers. These procedures should be created in partnership with the client to create a repeatable plan to implement the FieldPrinter.
  • Gather feedback from clients and internal teams to improve the functionality, usability, and deployment processes of our solutions.
• Risk Management:
  • Proactively identify project or account risks and work to mitigate them by implementing risk management strategies. These risks could include billings or contract risk resolution.
  • Troubleshoot and resolve technical issues during implementation, collaborating with engineering teams as necessary.

Requirements

• Education:
  • Bachelor's degree in Construction Management, Engineering, Robotics, or a related field (or equivalent work experience).
• Experience:
  • 2+ years of experience in construction project management, implementation, deployments, or customer facing roles.
  • Preferred experience with robotics, automation, or other technology solutions in construction or manufacturing.
• Skills & Competencies:
  • Strong project management skills, including proficiency in project management software (e.g. Asana, Jira, Notion etc.).
  • Familiarity with construction software tools such as AutoCAD, Revit, Bluebeam, Procore etc.
  • Excellent problem-solving, critical thinking, and analytical skills.
  • Exceptional communication and interpersonal skills with the ability to build strong relationships with clients and internal teams.
  • Strong understanding of construction processes, safety standards, and compliance requirements.
  • Ability to thrive in a fast-paced, entrepreneurial environment, with the flexibility to adapt to changing circumstances, prioritize competing demands, and make informed decisions quickly to drive organizational and project success.
• Preferred Certifications:
  • OSHA 10 or OSHA 30 (or willingness to obtain within 60 days of hire).
• Physical Requirements & Travel:
  • Up to 75% travel to customer construction sites across North America.
  • Comfortable spending extensive time on active construction sites — including exposure to heat, cold, dust, and noise — while training and supporting customers.
  • Must wear and work in personal protective equipment (PPE) as required by jobsite policies.
  • Must be able to lift and carry a minimum of 65 lbs.
  • Valid driver's license and a personal vehicle available for transporting Dusty FieldPrinters; mileage reimbursed per Dusty travel policy.

Location:

This position is remote, allowing you to work from home. It is preferable that you reside near a major airport in the Central or Central/Eastern USA, with cities such as Chicago, Atlanta, Denver, and Dallas being prime examples.

Why Join Us?

• Innovation: Work with cutting-edge robotics technology in a rapidly growing industry.
• Impact: Be a key player in transforming the construction industry with automation and robotics solutions.
• Growth: Opportunity for personal and professional growth in an exciting, forward-thinking company.
• Culture: Join a dynamic, collaborative team that values innovation, problem-solving, and continuous improvement.