Manager, Account Management

What You'll Do

• Own net revenue retention and expansion targets for the team's full book, and report on progress against them regularly.
• Use HubSpot data — usage trends, SLA adherence, NPS, churn indicators — to flag risk and expansion opportunities early, and build that habit into how the team operates.
• Run regular 1:1 pipeline and account reviews focused on what's driving (or blocking) growth in each rep's book, not just activity tracking.
• Hire, onboard, and develop Account Managers, with a clear view of what strong performance looks like at each stage of their growth.
• Give direct, specific feedback and follow through to make sure it's implemented — not just delivered.
• Regularly join customer calls with your AMs — QBRs, renewal conversations, expansion pitches — both to support the deal and to coach in real time.
• Use call recordings (Attention/HubSpot) to review rep performance and sharpen how the team runs discovery, objection handling, and value conversations.
• Build direct relationships with owners, operators, and executives at the team's highest-value accounts, and be a visible presence in those relationships alongside the AM.
• Travel quarterly, at minimum, to meet key customers in person alongside your team.
• Attend and present at conferences and tradeshows.
• Work with Sales, Implementation, Support, and Product to make sure new site onboarding, escalations, and feature requests for your accounts are handled smoothly.
• Represent the customer's perspective internally — bring product and support issues that affect your top accounts directly to those teams.

Qualifications

Leadership & Communication

• 2+ years managing an Account Management, Customer Success, or Sales team in a fast-growing company, with real ownership of hiring, coaching, and performance management.
• A track record of leading teams through change, giving direct feedback, and holding people accountable to it.
• Strong communication and listening skills across audiences — reps, executives, customers, and cross-functional partners — with the ability to pick up early signals of risk or opportunity in a customer conversation.

Sales & Revenue Ownership

• Personal experience owning a quota, NRR target, or expansion number, including direct ownership of churn — you've been measured on growth, not just retention or satisfaction.
• A track record of driving upsell, cross-sell, or new-product revenue.
• Experience coaching reps through customer calls in real time, including using call recording tools for review and coaching.
• Comfortable leading or coaching ROI and pricing conversations with owners and executives.

Tools & Background

• Hands-on experience with HubSpot or a comparable CRM; experience with Attention or a similar tool for coaching, preferred.
• Experience in software.
• Experience in outdoor hospitality, campgrounds, or an adjacent industry (hospitality tech, leisure, venue management), and familiarity with seasonal revenue patterns, both nice to have.

Compensation and Benefits

• Base salary: $95k-$130k; bonus eligible - quarterly bonus up to 25% of base salary.
• Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates.
• 401(k) plan with employer match.
• Flexible and casual work environment.
• Employee camping credit to encourage getting outdoors and experiencing our product!