People Operations Specialist
Supports employee lifecycle and HR operations across the APJC region while improving workflows through automation and AI-assisted solutions. The role requires strong organization, data skills, communication, and attention to detail.
About the job
Responsibilities
Core Operations & Service Delivery
- Support end-to-end employee lifecycle processes, including onboarding, internal transfers, organizational changes, and offboarding, across the APJC region.
- Maintain accurate HR system data and complete transactions with close attention to detail.
- Escalate complex exceptions appropriately.
- Collaborate with internal stakeholders to ensure consistent and timely HR process execution.
Automation & Continuous Improvement
- Identify repetitive manual tasks in People Operations workflows.
- Use AI tools, automation, and templates to improve turnaround times.
- Assist with testing, validating, and refining automation opportunities and AI-driven solutions.
- Monitor, track, and analyze operational data to identify bottlenecks and recommend improvements.
Process Standardization & Knowledge Management
- Standardize and maintain standard operating procedures, knowledge base content, templates, and onboarding checklists.
- Develop self-service resources and clear communications to improve the employee experience.
Requirements
- Relevant experience in HR operations, shared services, or similar administrative support roles.
- Strong organization, attention to detail, problem-solving, and time management skills.
- Proficiency working with data and using Excel or Google Sheets for analysis and reporting.
- Customer-focused approach and commitment to delivering high-quality employee support.
- Strong verbal and written communication skills.
- Ability to adapt to a fast-paced environment and manage shifting priorities.
Nice-to-Haves
- Familiarity with Workday or Zendesk.
Skills
Hr Operations, Process Automation, Artificial Intelligence, Excel, Google Sheets, Workday, Zendesk, Data Analysis, Knowledge Management
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