Lead operational strategy and human-in-the-loop frameworks for AI-assisted background check accuracy at scale. Partner with ML/AI and Product teams to design scalable systems and feedback loops.
165k – 194k
Hybrid8+ YOEBusiness Operations
About the role
What you’ll do
Architect and lead the shift from transactional to system-level resolutions, defining how risk drives routing and where human judgment is applied
Set accuracy thresholds and make judgment calls on speed and cost trade-offs; establish compliance guardrails and operational controls
Design and operate the human-in-the-loop framework that connects expert review to AI model improvement, defining the feedback architecture so every expert decision generates signal that makes automated detection smarter over time
Partner with Analytics, ML/AI, and Product teams as the operational voice in a cross-functional build
Architect repeatable frameworks that transform one-time solutions into systematic capabilities
What you bring
8+ years of experience in operations or business operations with a track record of designing and delivering systems that scale
Demonstrated ability to execute roadmaps while building the operational infrastructure underneath them
Experience in human-in-the-loop or AI-assisted operations, ideally in a regulated industry (background screening, fintech, healthtech, compliance)
Strong analytical skills with the ability to use data to make architectural decisions, including quality thresholds, routing logic, capacity tradeoffs
Cross-functional instincts: partnered closely with technical teams and can translate between operational reality and system design
An A-player mindset with a strong bias for action: raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
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