AI Automation Engineer, Customer Education

What You'll Do

• Build and maintain AI agents using LLM APIs (Anthropic Claude, OpenAI) to automate content creation, review, and publishing workflows across Harvey Academy and the help center.
• Own and optimize the learning technology stack, including Skilljar and Sanity CMS integrations, ensuring reliability, extensibility, and seamless content publishing.
• Identify and eliminate bottlenecks in content operations by building automation where it doesn't exist yet.
• Partner with Product, User Operations, and GTM to identify opportunities for systems improvement and AI-driven innovation across the customer education ecosystem.
• Use technical expertise to explore implementation of interactive learning components based on instructional design direction from team members.

What You Have

• 5+ years of experience in software engineering or automation engineering, with demonstrated experience designing and building API integrations.
• Proficiency with modern web technologies (HTML, CSS, JavaScript, and React or similar), ideally in a fast-paced or high-growth environment.
• Hands-on experience building AI agents, LLM-powered workflows, including prompt engineering and API integrations with platforms like Anthropic Claude or OpenAI.
• Track record of supporting production systems end-to-end, ideally including LMS platforms, CMS tools, or similar content delivery infrastructure.
• Strong ability to operate autonomously, translating business needs into well-architected technical solutions with minimal oversight.
• Excellent communication skills with the ability to collaborate closely with non-technical teammates and explain technical tradeoffs clearly.
• Comfort working in documentation-heavy or content-ops environments.

Nice to Have

• Familiarity with content governance or audit systems, including automated review triggers and freshness logic.
• Experience building and operating AI video generation pipelines, using tools like ElevenLabs or equivalent, to produce scalable video content.
• Experience coding interactive elements within LMS platforms.