Customer Success Specialist - Boston

What you'll do

• Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
• Lead customer onboarding and training, including portal setup, configuration, and ongoing education
• Manage a portfolio of customer accounts in a high-volume CSS environment
• Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
• Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
• Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
• Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
• Help refine and improve Customer Success processes as the team scales

What We're Looking For

• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required
• Strong communication skills with the ability to lead customer conversations and presentations
• Comfortable working with data and using insights to guide customer discussions
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn new products and processes
• Collaborative team player who enjoys working cross-functionally

What We Offer

• Competitive salary and benefits package
• Base salary range: $65,000–$90,000 (based on experience)
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team