Director, Marketing Operations

Responsibilities

• Full ownership of Zocdoc's centralized marketing technology stack; managing vendor strategy, financial accountability, and unified software spending
• Acting as the AI champion, leading the integration of autonomous AI workflows that eliminate technical debt and automate campaign execution
• Establishing and managing the macro operational cadence including planning cycles, QBRs, and weekly leadership check-ins
• Building and fostering relationships with Creative, Growth, Brand, and Product Marketing teams to design infrastructure that enables high-velocity execution
• Designing and deploying scalable working models and cross-functional processes
• Driving rigorous data governance; owning data architecture, analytics platforms, and CMS administration
• Working with cutting-edge GenAI tools and technology to push the boundaries of marketing operations

Requirements

• 10+ years of progressive experience in Marketing Operations leadership, MarTech stack management, and technical data governance
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Proven expertise in designing and deploying scalable infrastructure and cross-functional working models
• Deep technical fluency in data architecture, analytics platforms, and CMS administration
• A compassionate but consultative and confident approach with cross-functional stakeholders
• The mentality of an entrepreneur/owner and a strong bias to action
• Superb communication skills and humility

Nice-to-Haves

• Passionate about AI and automation; always looking for the next workflow you can eliminate, optimize, or hand off to a machine
• Highly energized by the intersection of technology, data, and marketing

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging