Director, Global Deal Desk

Responsibilities

• Lead the global deal desk function, building and scaling a best-in-class capability that supports revenue growth across regions.
• Own end-to-end deal approval workflows, including non-standard terms, pricing approvals, and deal structure reviews, driving process clarity, turnaround time, and SLA adherence.
• Partner with Sales, Finance, and Legal to structure complex and non-standard deals that balance customer needs, revenue integrity, and company policy.
• Act as a trusted advisor to Sales leadership on complex deal structures, pricing strategy, billing models, and discounting.
• Develop and maintain deal desk playbooks, approval guidance, deal scoring and risk assessment frameworks, and reference materials that scale consistent decision-making.
• Design and monitor metrics and dashboards to track cycle times, SLA performance, and deal quality, and translate escalation and exception patterns into policy and enablement improvements.
• Manage contract lifecycle operations, including templates, redlines, and data accuracy across Salesforce and CPQ systems, in partnership with Legal and Business Applications.
• Collaborate with Revenue Operations, Sales Operations, Commissions, and Business Applications to streamline quote-to-cash processes and cross-functional handoffs.
• Lead, mentor, and develop the deal desk team, building a high-trust, high-judgment operating model that scales with the business across theaters.

Requirements

• 8+ years of experience in deal desk, revenue operations, sales operations, finance, or commercial operations, including experience building or scaling a deal desk function from the ground up.
• People management experience, with a track record of leading, mentoring, and developing a team.
• Deep understanding of B2B SaaS and consumption-based business models, pricing strategies, and contract structures.
• Strong knowledge of CPQ and CLM systems (Salesforce CPQ, DealHub, or similar) and experience maintaining data accuracy across Salesforce and adjacent RevOps systems.
• Demonstrated experience working cross-functionally with Sales, Finance, Legal, and Operations, with the judgment to balance growth, customer flexibility, and policy compliance.
• Experience building or improving approval workflows, operating procedures, and scalable process documentation, with strong analytical skills to identify patterns and manage escalations.
• Exceptional communication and stakeholder management skills, with the ability to influence senior stakeholders across levels and functions.
• Preferred: experience with global deal support across multiple regions and theaters, discount governance, non-standard order form terms, and revenue recognition standards (ASC 606).

Benefits

• Competitive Total Rewards program including competitive pay, attractive stock grants (ISOs), flexible paid time off, and more.
• Equity packages for all employees.
• Comprehensive benefits offering.