Principal Solution Consultant, Post-Sales (Platform)

Responsibilities

Implementation & Solution Delivery

• Lead the end-to-end platform implementation process, ensuring timely and successful deployments.
• Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs.
• Develop and refine best practices for scalable, high-impact implementations.

Hyper-Care & Client Success

• Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance.
• Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions.
• Continuously refine risk mitigation strategies to improve system performance and security.

Solution Customization & Technical Expertise

• Work with clients to customize platform functionalities based on their operational and business needs.
• Act as a technical bridge between clients and internal teams, translating requirements into product enhancements.
• Diagnose and troubleshoot technical and product issues, ensuring minimal disruption.

Client Training & Enablement

• Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption.
• Develop and maintain detailed documentation on implementation processes and platform configurations.

Cross-Functional Collaboration

• Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities.
• Align with Customer Success to ensure ongoing client value realization beyond implementation.
• Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts.

Continuous Improvement & Strategic Impact

• Collect and analyze client feedback to enhance implementation strategies and platform usability.
• Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization.
• Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus).
• Experience working in post sales capacity in fraud detection and risk mitigation ecosystem.
• 7+ years of experience in technical implementation, platform solutions, or post-sales consulting.
• Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting.
• Proven ability to lead enterprise-level implementations with measurable client outcomes.
• Excellent communication, problem-solving, and stakeholder management skills.
• Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.