Healthcare Data and Business Analyst

Responsibilities

Internal

• Serve as the primary architect and SME for Metabase (primary BI tool), developing and maintaining complex dashboards to track KPIs
• Analyze and interpret specialized healthcare data with a heavy focus on clinical and financial healthcare reporting (claims data, denial rates, therapist utilization, clinical outcomes)
• Perform rigorous data validation to ensure data integrity and accuracy across all internal and external reporting
• Partner directly with multiple departments to create recurring dashboards that track company-wide progress toward strategic initiatives and financial KPIs
• Centralize data from multiple sources (CRM, HelpDesk, Task Management, Pendo) to build comprehensive performance dashboards for Customer Success and other service leadership teams

External

• Act as the technical Data SME during sales cycles for the Prompt BI platform, conducting high-level technical demos, identifying expansion opportunities, and partnering with Account Executives and CSMs to win deals
• Support enterprise, mid-market, and small-market clients by providing expert-level guidance, training, and tailored reporting solutions on the Prompt BI platform
• Build and maintain strong, consultative relationships with client leadership, translating their clinical and financial business needs into technical data solutions

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Data Science, Statistics, or a related field
• 3–5+ years of proven experience as a Data Analyst, Business Intelligence Analyst, or Solutions Analyst within the healthcare software or services industry
• Deep fluency in the healthcare industry, specifically around Revenue Cycle Management (RCM), outpatient rehabilitation, and healthcare regulations and standards (e.g., HIPAA)
• Expert-level proficiency in data visualization and business intelligence tools
• Advanced proficiency in SQL for complex data querying, reporting, and data manipulation
• Strong familiarity with Excel and supporting BI/data tools such as Tableau, Power BI, or similar platforms
• Strong analytical and problem-solving skills with exceptional attention to detail
• Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable business narratives for both technical and non-technical stakeholders
• Proven experience in a customer-facing, solutions-oriented, or pre-sales environment
• Ability to understand client needs and deliver tailored, data-driven solutions
• Ability to work collaboratively in a fast-paced team environment while managing multiple priorities simultaneously

Perks & Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k