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ZapierZapierSan Francisco, CA

Director, Engineering

Lead Zapier's Enterprise engineering organization responsible for identity, access, audit, governance, and AI agent controls. Set technical strategy, ensure reliability at scale, partner with GTM teams, and drive AI-native engineering practices for enterprise trust infrastructure.

280k – 421k
Remote8+ YOEEngineering Management

About the role

About You

  • Think in terms of governance, not just features: understand identity, access control, audit, and policy as trust infrastructure for enterprises using AI.
  • Raise the bar on reliability as you scale: built strong service ownership, on-call practices, and quality bars in fast-growing organizations.
  • Set technical direction independently: partner with Product and Design but push back on roadmaps based on technical/operational reality.
  • Scaled engineering organizations through structural change: led managers and leads through transitions, redefining ownership and operating models.
  • Deeply customer- and stakeholder-oriented: worked with sales, customer success, and enterprise customers; made tradeoffs between scale and speed.
  • Driven engineering quality and velocity with data: established data-driven measurement for delivery, reliability, quality; balanced reactive and proactive work.
  • Skilled mentor, coach, and communicator: track record developing engineers and leaders; proactive clear communication in writing.
  • Lead AI-native engineering: used AI coding agents (Cursor, Claude Code, etc.); point of view on rethinking code review, on-call, quality for agent-authored code.
  • Champion efficiency and leverage: default to AI-first thinking; build compounding systems.

What You'll Be Accountable For

This organization spans identity and access management, audit and compliance infrastructure, admin and asset management tooling, AI/agent governance, and enterprise customer-facing engineering.

Governance Vision & Strategy

  • Define and drive strategy and roadmap for Enterprise Governance, partnering with Product, Design, and company-wide agent strategy.
  • Own technical point of view on identity, access, audit, and policy; defend in cross-functional and executive settings.
  • Make staffing and investment trade-off calls across initiatives.

AI-Native Governance & Engineering

  • Own technical roadmap for systems governing AI actions: identity/permissions for agents, audit trails, policy controls.
  • Define safe, accountable AI-native engineering practices for teams (code review, on-call, quality bars).
  • Identify and implement AI-powered tooling to accelerate delivery and quality.

Reliability & Trust

  • Accountable for reliability of identity, audit, and admin infrastructure, including Tier-1 services.
  • Build bench strength and resilience across critical systems.
  • Step in during major incidents, coordinating resources and setting expectations.

Customer & Cross-Org Partnership

  • Partner with Sales, Customer Success, and enterprise customers to translate needs into engineering roadmap.
  • Own cross-org technical initiatives on identity and governance.

Team Building & Talent

  • Build on and further develop the engineering organization.

Skills

Identity And Access ManagementAudit And ComplianceAi GovernancePolicy ControlsService OwnershipOn-Call PracticesAi Coding AgentsReliability EngineeringData-Driven Decision MakingOrganizational ScalingStakeholder Management

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