Customer Engineer
Customer Engineer splits time supporting customers with debugging, integrations, and POCs while building SDKs, prototypes, and tools to enhance the platform. Requires strong software engineering fundamentals and customer-facing problem-solving skills.
About the job
Core Responsibilities
- Work directly with customers to debug, build POCs, and design solutions.
- Build prototypes, SDKs, sample apps, and tools that improve developer experience.
- Collect feedback, identify patterns, and translate them into product/engineering improvements.
- Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations.
- Help define how we develop a world class customer experience.
What Makes You a Great Fit
- Extremely solid software engineering fundamentals.
- Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking.
- The desire to work closely with end users to understand their problems.
- A good “PM hat” to see patterns in customer requests and use those patterns to inform product direction.
- A strong bias toward action and a founder mindset to keep going until a problem is truly solved.
Skills
SDKs, Prototypes, Machine Learning, Software Engineering, Debugging, Pocs, Sample Apps, Developer Tools, Infrastructure, Networking
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