Senior Analyst, Reverse Logistics

Responsibilities

• Own reverse logistics processes across customer returns, 30-day trial returns, and wholesale returns, ensuring consistent and scalable workflows
• Collaborate with third party logistics providers responsible for returns processing to ensure efficient handling and disposition of returned products
• Partner with internal teams including Membership Services, Manufacturing, Hardware, and Product to resolve operational issues impacting the returns experience
• Identify opportunities to improve reverse logistics processes, reduce operational costs, and increase recovery of usable inventory
• Analyze returns and reverse logistics data to identify operational issues and improvement opportunities
• Support financial reconciliation and reporting of reverse logistics costs with the goal of improving gross margins while maintaining a strong member experience

Qualifications

• Bachelor's degree or higher in Business Administration, Operations, Supply Chain or a related field
• 3-4 years of experience in Supply Chain, Logistics, Operations, or Business Operations
• Experience with reverse logistics in a consumer good environment a must
• Strong communication and presentation skills
• Strong Microsoft Excel skills
• Ability to work autonomously in a fast-paced startup-like environment
• Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions