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PlaidPlaidNew York, NY

Account Manager - SMB

Manage and grow relationships with high-growth SMB customers at Plaid, owning revenue targets, driving upsells, and supporting integrations and adoption of Plaid's APIs. Requires 2-4 years of relationship management and sales experience.

103k – 116k
Hybrid2+ YOEAccount Management

About the role

Responsibilities

  • Own the overall relationship with your portfolio of customers in our fastest growing customer segment
  • Build relationships with the C-Suite and Product teams to retain and grow revenue
  • Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals
  • Help customers integrate and launch on Plaid
  • Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations

Qualifications

  • 2-4 years of demonstrated relationship management and sales experience
  • Customer empathy and deep desire to see customers succeed
  • Desire to get technical and the ability to learn the ins and outs of Plaid's APIs
  • Some familiarity in financial services and technical products; a high degree of intellectual curiosity
  • Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed
  • Ability to work with all types of people and build long-lasting relationships
  • Strong Sales experience (negotiation/value-selling)
  • Executive level communication skills - written and verbal
  • Relationship building (understand how to leverage internal/external executives, product, etc)
  • Retention and Termination-save tactics

Benefits

  • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered
  • Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)

Skills

Account ManagementUpsellingContract NegotiationRelationship ManagementAPI IntegrationsCross-Functional CollaborationCustomer SuccessSalesExecutive Communication

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