Senior Customer Engineering Manager, Majors

Responsibilities

• Recruit, hire, coach, and retain a high-performing team of Customer Engineers, fostering a culture of technical excellence, continuous learning, and strategic customer advisory.
• Partner directly with Regional Sales Leadership to align technical resources with high-impact pipeline opportunities, ensure seamless technical execution (PoCs, architectural reviews), and drive revenue growth across both new acquisition and account expansion targets.
• Oversee the technical health, onboarding, and long-term platform adoption of your team’s account portfolio, serving as a point of escalation for complex architectural challenges or customer risk factors.
• Track and manage team performance against variable quotas, SaaS adoption metrics, and time-to-value milestones, ensuring your CEs effectively connect Cloudflare’s capabilities to executive business ROI.
• Champion the integration of internal AI tools and automated workflows across your team to reduce administrative friction (e.g., automated RFPs, sandbox provisioning), empowering CEs to maximize time spent on high-value customer engagements.
• Serve as the strategic bridge between your field team and Cloudflare’s Product, Engineering, and Customer Success organizations to advocate for customer feature requests, share competitive intelligence, and refine market positioning.

Desirable Skills, Knowledge, and Experience

• 5+ years of experience managing, leading, or mentoring customer-facing technical teams (e.g., Customer Engineering, Solutions Engineering, Sales Engineering, or Forward Deployed Engineering).
• Strong background in web security, networking protocols (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise SaaS architecture.
• Proven track record of success in a revenue-aligned or quota-carrying organization, with deep familiarity with SaaS metrics, enterprise sales cycles, and value realization strategies.
• Experience using telemetry, data, and health metrics to manage team performance, mitigate churn risks, and drive account expansion.
• Exceptional executive presence and communication skills, with a proven ability to interface with C-level stakeholders and translate complex technical topics into business value.

Bonus Points

• Hands-on experience with or deep understanding of Cloudflare’s Developer Platform, specifically Workers AI, AI Gateway, and Vectorize.
• Familiarity with leveraging Large Language Models (LLMs), prompt engineering, or modern automated workflows to optimize team productivity and operational efficiency.
• Experience with scripting or programming languages (e.g., JavaScript, Python) to better guide your team in edge computing and API integration discussions.

Compensation

This role offers a competitive base salary along with a variable compensation plan tied directly to regional team performance, revenue acquisition, and portfolio growth targets. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. This role is eligible to participate in Cloudflare’s equity plan.