Workplace Operations Manager

Responsibilities

• Oversee workplace operations at the Dublin site, including building operations, front of house, shipping and receiving, events support, and employee health and safety.
• Make independent operational decisions by balancing business impact, risk, cost, and employee experience.
• Lead, coach, and motivate workplace services professionals through direction, coaching, and performance management.
• Build relationships with senior leadership, department heads, and cross-functional teams.
• Develop strong relationships with locally assigned employees.
• Monitor service levels and utilization, identify trends, resolve root causes, and drive continuous improvement.
• Anticipate business needs by understanding local context and company priorities.
• Develop data-informed recommendations for workplace programs and experiences.
• Hold workplace partners and service providers accountable for contractual obligations, service levels, and operational standards.
• Develop and oversee the Dublin office operating expense budget, facilities expenses, fixed assets, and events budget with Finance and Strategy and the IFM partner.
• Activate the office by creating engagement, connection, and an inclusive environment.
• Create communications and documentation regarding workplace policies and programs.
• Execute global workplace programs, standards, and policies locally while adapting implementation to operational requirements.
• Support ad hoc Workplace team tasks and projects.

Requirements

• 8+ years of experience in workplace or hospitality management in a fast-paced environment.
• Strong customer service orientation and understanding of operational best practices.
• Demonstrated facilities, vendor, and budget management experience.
• Strong relationship-building and cross-functional collaboration skills.
• Experience managing and developing customer service, hospitality, or operations teams.
• Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations.
• Outstanding written and verbal communication skills.
• Innovative mindset focused on exceptional workplace services and operational improvements.

Nice-to-haves

• Proficiency with Google Suite, Slack, and Jira.
• Hands-on approach and willingness to work through operational details.
• Ability to influence cross-functional partners and translate enterprise strategy into local execution.
• Ability to independently identify root causes and deliver scalable solutions.
• Ability to thrive amid rapidly changing priorities.
• Experience using AI tools to automate routine work, generate operational insights from workplace data, and improve employee and visitor experiences.