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PostmanPostmanAustin, TX

Renewals Representative

Renewal Specialist responsible for managing the full subscription renewal lifecycle, hitting revenue and retention targets, analyzing customer data for retention strategies, and partnering with Sales and Customer Success on upsells and at-risk accounts. Requires 5+ years in renewals at a rapid-growth SaaS company.

95k – 120k
On-site5+ YOEAccount Management

About the role

What You’ll Do

  • Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
  • Achieve revenue and retention targets on a quarterly and annual basis
  • Manage renewals pipeline with forecast accuracy
  • Analyze customer renewal data to determine retention and uplift strategy
  • Partner with Sales and Customer Success in potential upsell/upgrade opportunities
  • Monitor at-risk renewals/lost renewals and develop a plan of action with Sales and Customer Success to win back customers
  • Maintain accurate and timely information in Postman’s CRM
  • Develop & maintain an expert level of Postman products and plans

About You

  • Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
  • Superior communication skills (verbal and written), both internal and external to the organization
  • Proven ability to sell and a detailed understanding of the renewal lifecycle
  • High confidence in managing customer quotes, contracts, and terms
  • Ability to identify and implement best practice processes and procedures around renewals
  • Ability to use data to understand customer adoption and risk
  • Experience with SaaS subscription revenue model and sales processes at a product led growth company
  • Ability to multitask, prioritize, and manage time effectively
  • Extensive experience working with both direct procurement & partner reseller teams to support buying process

Compensation: The reasonably total compensation for this role ranges from $95,000 to $120,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Wellness programs, team-building events, and a donation-matching program are also provided.

Skills

Renewals ManagementSaas Subscription ModelsCRMCustomer RetentionUpsellingSales ProcessesData AnalysisContract Management

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