Senior IT Manager

Key Responsibilities

• Own the strategy, roadmap, and execution of EliseAI's internal IT function, ensuring it scales alongside the business.
• Lead enterprise IT across identity and access operations, endpoint management, networking, SaaS administration, and employee technology.
• Establish scalable processes, standards, operational metrics, and best practices.
• Build, mentor, and grow the IT team; foster a culture of ownership, continuous improvement, and exceptional employee support.
• Own identity and access operations, endpoint management, SaaS administration, networking, office technology, and the employee technology lifecycle.
• Ensure employee onboarding, offboarding, access provisioning, and device lifecycle management are reliable, efficient, secure, and highly automated.
• Own hardware procurement, software licensing, vendor relationships, contract negotiations, lifecycle planning, and the IT budget.
• Serve as the senior technical escalation point for complex infrastructure, endpoint, and SaaS issues while remaining hands-on when needed.
• Identify opportunities to automate manual work and improve how IT supports the business through workflows, integrations, AI-powered solutions, scripting, and internal tooling.
• Build operational playbooks and self-service resources that improve consistency and reduce support overhead.
• Define and leverage service delivery, fleet health, and operational metrics to continuously improve reliability, efficiency, and the employee experience.
• Partner closely with People Operations, Workplace Operations, Security Engineering, Compliance, Finance and other teams to deliver scalable technology solutions.
• Lead cross-functional IT initiatives from planning through implementation and serve as a trusted advisor on employee technology and operational improvements.
• Partner with Security Engineering to implement security requirements across identity, endpoints, SaaS platforms, and employee technology while supporting compliance initiatives, including SOC 2.
• Maintain operational processes, access governance, and documentation that support security, audit, and compliance objectives.
• Ensure office networking, conference room technology, AV systems, and collaboration tools provide a reliable employee experience.

Requirements

• 6–8+ years of experience in IT Operations, Systems Administration, or Internal IT, including experience leading IT teams in a startup or high-growth technology company.
• Experience building, scaling, or modernizing an internal IT function, balancing strategic leadership with hands-on execution.
• Proven experience hiring, mentoring, and developing high-performing IT teams.
• Strong technical depth across the modern IT stack, including Okta (or equivalent SSO/SCIM/MFA), MDM platforms (Mosyle, Jamf, Kandji, Intune), and core business applications (Microsoft 365, Google Workspace, Slack, Zoom).
• Experience supporting both macOS and Windows environments, with strong expertise in endpoint management, networking, SaaS administration, and identity operations.
• Experience owning employee onboarding, offboarding, identity provisioning, access management, and device lifecycle processes.
• Experience leading cross-functional IT initiatives, enterprise software implementations, and company-wide technology rollouts.
• Experience building automations, integrations, or internal tools using scripting, APIs, AI, or workflow automation platforms.
• Experience managing hardware procurement, software licensing, vendor relationships, contract negotiations, and IT budgets.
• Strong customer service mindset with a high degree of ownership and comfort serving as the escalation point for critical IT issues.
• Pragmatic, resourceful, and able to build scalable systems without creating unnecessary bureaucracy.
• Excellent communication and stakeholder management skills, with the ability to influence both technical and non-technical partners.

Nice-to-Haves

• Experience with AI-powered solutions and workflow automation platforms.