Senior IT Engineer

What You'll Do

• Serve as a primary escalation point for complex and high-severity technical issues, providing expert-level support for systems, networks, and applications.
• Lead root cause analysis (RCA) for recurring problems, moving beyond tactical fixes to develop and implement long-term, automated solutions.
• Design, build, and maintain automation for critical IT workflows, including employee onboarding/offboarding, software provisioning, system patching, and endpoint configuration using tools like PowerShell, Python, and Ansible.
• Act as a technical lead on IT projects, such as storage and backup modernization, virtualization platform buildout, and the implementation of new self-service tools.
• Mentor and develop junior IT staff, sharing knowledge, establishing best practices for troubleshooting, and championing a culture of continuous improvement and knowledge sharing (KCS).
• Administer and enhance core IT infrastructure, including our Windows and Linux environments, virtualization platforms, and cloud services, with a focus on reliability and scalability.
• Collaborate with Platform Engineering and InfoSec to consume internal services and ensure IT systems are deployed securely and in alignment with company standards. Provide valuable feedback to improve the internal platform.
• Contribute to the maturity of the help desk function by creating runbooks, improving support workflows, and identifying opportunities to deflect tickets through better documentation and self-service.

Minimum Qualifications

• 5+ years in IT operations, systems administration, or a similar role with a demonstrated progression of skills and responsibilities.
• Expert-level scripting and automation skills (e.g., PowerShell, Python, Bash) with a portfolio of projects demonstrating your ability to eliminate manual IT processes.
• Experience with configuration management tools like Ansible, Puppet, or Chef.
• Deep, hands-on experience administering both Windows and Linux server environments.
• Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) and virtualization platforms (Hyper-V or VMware).
• Experience acting as a technical escalation point and mentoring junior team members.
• Proven ability to lead technical projects from conception to completion.
• A problem-solving mindset with a passion for digging into root causes and building lasting solutions.
• Strong administration experience with Azure AD/Entra ID, IAM architectures, and MDM (Mobile Device Management) systems.
• Ability to obtain and maintain a Secret and/or TS/SCI security clearance.

Preferred Qualifications

• Familiarity with Infrastructure as Code (IaC) principles and tools like Terraform.
• Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting) and familiarity with compliance frameworks (CMMC, NIST).
• Experience working in a hybrid environment with both on-premise and cloud (AWS, Azure) infrastructure.
• Hands-on experience with Git-based workflows for managing code and configurations.
• A demonstrated passion for improving user experience and building self-service tools.
• Experience with modern IT service management (ITSM) practices and the Knowledge-Centered Service (KCS) methodology.